Job Description

Champaign Collision Center is part of the fast-growing Serra Automotive Group. Currently, Serra Automotive Group consists of 55 dealerships, 67 automotive franchises selling and servicing 25 brands (Cadillac, Chevrolet, Buick-GMC, Chrysler- Dodge-Jeep-Ram, Ford, Jaguar, Land Rover, Subaru, Kia, VW, Honda, BMW, Toyota, Porsche, Mercedes-Benz, Lexus, Volvo, Nissan. Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio, and Tennessee) Combining the strength of our heritage with a culture that promotes value for the individual, creative thinking, and the freedom to grow as professionals, we work to create remarkable experiences for our customers. We are driven by our passion to simply be the best at what we do. Bring your talent to the Champaign Collision Center. Our opportunities for personal and professional growth and development are outstanding. Responsibilities

Greet customers promptly with a smile
Obtain customer and vehicle information
Clearly report all vehicle symptoms and damage as described by the customer
Prepare a complete and accurate estimate of cost for labor and parts
Establish a follow up time (under promise, over deliver)
Monitor the progress of each vehicle throughout the day, and updating customers appropriately
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers

Qualifications

Values – integrity, team player, drive
Characteristics – results oriented, competitive, optimistic
Effective communication -- in person, over the phone, via email
Ability to learn and follow service process
Ability to learn and utilize service tools/software
Organizational skills
Time management skills

Benefits

Health: Comprehensive Medical Plan, Dental Plan, & Vision Plan
401K - eligible after one year
Vacation time, generally ranging from one week up to three weeks per year based on time of employment
Life Insurance
Disability - both Short Term and Long Term
Employee discounts on New and Used vehicles
Flex Spending available

Job Tags

Full time, Temporary work

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